POLICE
CONFIDENTIALITY
Updated on: 24/06/2026
- Data controller
Hydrogene sports attaches great importance to the protection of your personal data and is committed to processing it in accordance with the General Data Protection Regulation (GDPR) and the relevant French legislation.
The data controller is:
Hydrogen Sports
38, Avenue Victoria 73100 Aix les Bains
E-mail : annecycanyon@gmail.com
Telephone: 04 50 77 80 76
- What personal data do we collect?
Depending on your use of our website and our services, we may collect the following data:
Identification data
- Nom
- First name
- Email address
- Telephone number
Data required for organising activities
- Age
- Size
- Weight
- Level of practice or useful information for organising the outing
Data provided voluntarily
In certain cases, you may choose to provide us with information relating to your health, a disability, or any other special circumstances when this is necessary to ensure your safety during the activity.
This information is strictly limited to what is necessary for the organisation of the service and is never used for any other purpose.
Navigation data
When you visit our site, certain technical information may be collected via cookies or audience measurement tools (see our Cookie Policy).
- Why do we collect your data?
Your data is used solely for specific purposes:
- manage your booking ;
- organise your canyoning activity ;
- adapt the provided material; ;
- ensure your safety during the provision; ;
- to answer your enquiries; ;
- communicate with you before or after your departure (confirmation, timings, meeting point, weather conditions, transmission of photographs, etc.); ;
- to draw up administrative and accounting documents; ;
- comply with our legal and regulatory obligations; ;
- Improve the performance of our website using anonymised statistics.
Hydrogene sports does not carry out no commercial prospecting, do not send No newsletter and never sell your personal data.
- Legal basis for processing
Depending on the situation, your data is processed on the following legal bases:
- the performance of the contract when you make a booking; ;
- compliance with our legal obligations (invoicing, accounting, etc.); ;
- your consent when it is required (cookies, use of certain photographs…); ;
- our legitimate interest in ensuring the proper functioning of the site, responding to your requests, and improving our services.
- Who can access your data?
Personal data is exclusively intended for individuals who need to access it as part of their duties.
They may only be transferred to providers involved in the operation of our services, including:
- the booking platform Book Adventure ;
- our IT and hosting providers ;
- secure payment services ;
- the competent authorities when required by law.
These providers are themselves subject to confidentiality and data protection obligations.
Hydrogene sports does not sell or rent any personal data to third parties.
- Shelf life
The data are kept only for as long as is necessary for the purposes for which they were collected.
For guidance:
- the information necessary for organising activities (age, height, weight and other technical data) is deleted at the latest two years after the performance; ;
- Billing data is retained for the period required by accounting and tax regulations. ;
- contact details may be retained when they are necessary for administrative or accounting management or for the defence of our rights.
- Participant safety data
In order to ensure the safety of participants, Hydrogene sports may collect certain information that is essential for organising the activities.
Information relating to health or disability may also be disclosed voluntarily where it is necessary to adapt an activity or ensure the safety of a participant.
This information is processed with the utmost confidentiality, accessible only to authorised individuals and deleted as soon as it is no longer necessary, within a maximum of two years.
- Photographs and videos
During the activities, Hydrogene sports may take photographs or record videos intended for:
- communicated to participants; ;
- used to illustrate your website, social media, or communication materials.
You can withdraw your consent at any time by sending a request to:
Hydrogene sports undertakes to cease any further use of the images in question as soon as possible.
- Telephone, email and WhatsApp communications
To help organise activities, Hydrogene sports may contact you via:
- telephone ;
- Email ;
- WhatsApp.
These exchanges concern exclusively:
- your booking ;
- practical information ;
- any possible organisational or weather-related changes; ;
- the sending of photographs taken during the activity; ;
- The answers to your requests.
No commercial canvassing is carried out by these means.
- Data security
Hydrogene sports implements all reasonable technical and organisational measures to ensure the confidentiality, integrity and security of the personal data entrusted to it.
Access to data is strictly limited to authorised personnel in the course of their duties.
- Your rights
In accordance with the GDPR, you have the following rights:
- right of access ;
- right of rectification ;
- right to erasure ;
- Right to restriction of processing ;
- right to object ;
- the right to data portability where applicable; ;
- right to withdraw your consent where processing is based on it.
You can exercise your rights at any time by contacting us at:
We will respond to you as soon as possible and no later than the deadline set out in the regulations.
If you feel that your rights have not been respected, you may also lodge a complaint with the French Data Protection Authority (CNIL).
- Cookies
Our website uses cookies that are essential for it to function, as well as – subject to your consent – cookies that enable:
- audience measurement; ;
- analysis of the website’s performance; ;
- to improve your browsing experience; ;
- the statistical monitoring of our advertising campaigns.
About our cookie policy
This cookie policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use – that is, the information we collect using cookies – how this information is used, and how to control your cookie preferences. For more information on how we use, store and protect your personal data, please see our Privacy Policy.
You can change or withdraw your consent to the cookie policy on our website at any time.
To find out more about who we are, how you can contact us and how we process personal data, please visit our legal notice page.
Your consent applies to the following domains: www.hydrogene-sports.com
Definition of a cookie
Cookies are small text files used to store small pieces of information. Cookies are stored on your device when the website is loaded in your browser. These cookies help us to ensure the website functions correctly, make it more secure, provide a better user experience, understand how the website works, and analyse what is working well and what needs improving.
How do we use cookies?
Like most online services, our website uses first-party and third-party cookies for a variety of purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any data that could personally identify you.
The third-party cookies used on our websites are primarily used to understand how the website works and how you interact with our website, to ensure the security of our services, to provide you with relevant adverts and, overall, to offer you a better and improved user experience and to speed up your future interactions with our website.
What types of cookies do we use?
- Key points:Some cookies are essential for you to be able to use all the features of our website. They enable us to maintain user sessions and prevent security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account, add products to your basket and proceed to checkout securely.
- Statistics:These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages on the website have been visited, the source of the visit, etc. This data helps us to understand and analyse the website’s performance and identify areas for improvement.
- Functional:These are the cookies that support certain non-essential features of our website. These features include the embedding of content such as videos, or sharing content from the website on social media platforms.
- Preferences:These cookies help us to save your settings and browsing preferences, such as your language, so that you can enjoy a more efficient experience on your future visits to the website.
How can I manage my cookie settings?
If you decide to change your preferences later during your browsing session, you can click on the «Privacy and Cookies Policy» tab on your screen. The consent notice will reappear, allowing you to change your preferences or withdraw your consent entirely.
Furthermore, different browsers offer different ways of blocking and deleting cookies used by websites. You can change your browser settings to block or delete cookies. To find out more about how to manage and delete cookies, visit wikipedia.org
- Changes to this policy
Hydrogène Sports reserves the right to amend this privacy policy to take account of regulatory, technical or organisational changes.
The version published on this page is the version currently in force.
